Two office workers studying data on a screen.

CS and CX

“Your most unhappy customers are your greatest source of learning.”
— Bill Gates

Customer satisfaction measurement and an understanding of your customers’ experience are an integral part of a well-functioning business, providing insight into the effectiveness of customer touchpoints.  

What does any-3’s customer satisfaction (CS) solution offer?  

  • Baselined customer Net Promoter Score at group, country, brand or Key Account level. 

  • Better knowledge of who your customers are, their needs and how your performance matches those needs. 

  • Real time information on what’s working or not working, with feedback for individual employees or teams to help them improve. 

  • Insight to help plan and improve business effectiveness and boost future customer loyalty. 

any-3’s agile experience and agile delivery eases the process and copes with the complexities of de-duping and sample profiling if needed. The survey results dashboards, reports and analysis can be completed or viewed in any language, with the customer’s comments analysed by theme and by importance to the respondent. 

Two office workers studying data on a screen.

We can also build your customer experience (CX):

We use tailored and often answer dependent routes to ask the ‘right’ questions to each individual inside a customer business, giving a positive experience to them and deeper insight to you.   

any-3’s platform provides accurate and high-quality data to identify the key themes that are important to these customers. Our solution includes:  

  • Easy to use reporting and analysis. 

  • Access to information for a manager’s own area. Reports show current and historic performance and highlight areas for improvement. 

  • Facilitation of a full understanding by geography, brand, customer, channel and other required demographic cuts. 

  • Powerful text analysis that separates frequency and importance across customers’ key themes, allowing strategic and tactical prioritisation of actions. 

  • Dashboards that highlight key issues and support and track issue resolution. 

Ask for a meeting discuss your specific requirements – we'd love to show you how our flexible and integrated approach can help you!