Don’t just cherry-pick your CX sample!
Hedley Hamilton, CEO - any-3
February 2026
If you already have tools and systems in place, should you build your survey in-house? If your operation is small then it’s worth considering. However, if you’ll need input from disparate groups and to gather together a wide range of resources and knowledge, you may benefit from working with a third-party to scale up and implement an effective (and ongoing) survey.
Doug Cain from any-3 explains here
20 years of driving business performance
Hedley Hamilton, CEO - any-3
June 2025
Technology and the art of building a wall
Doug Cain, Director of Technology - any-3
April 2025
When running a Customer Experience programme, it’s easy to focus on your ‘best’ customers who might give you the best feedback! But if you only get feedback from those voices, the full story might be hidden and you will probably miss opportunities to improve performance and revenue.
To truly understand your Customer Experience (CX), you need to hear from every account, not just the easy ones. Hedley Hamilton from any-3 explains why and how to go about this in our blog.
Since 2005, any-3’s success has been driven by our sophisticated, easy-to-use platform, our personal approach to working with our clients and our understanding of what drives business performance.
If you’re thinking of reviewing, or even starting up, your customer engagement or experience, or your employee engagement programme why not speak to any-3? Find out why here